Customer Service Introduction

[ Jul 30, 2009, 02:21:02 ]

In order to provide our players with a better environment to enjoy the fun that our games have to offer, we would like to introduce the different forms of customer service that we have to offer. We offer these options to help solve the various problems that are bound to appear in any online game. We have people specially trained to help players in different aspects, and the five following methods will ensure that problems are solved as quickly as possible: Live Support, Self Service, E-mail Service, Forum Channel, and FAQ Center.

For more details, please visit: <http://service.igg.com/faq/information.php?id=56>.

We understand that these are not the only problems that players have come across. In addition, we know that as a direct result of having a great character that occasionally a player's account may get hacked or sometimes a player may make a mistake and lose items, equipment, characters and so on. To make sure our loyal players have a place to turn to in troubled times, we also have launched the IGG Account Assistance Agreement.

For more details, please visit: <http://service.igg.com/faq/information.php?id=57>.

We have a goal to give our players the best service during their gaming, and we will work hard to find problems and offer appropriate solutions before players need to ask for help. We thank you for your continued support, and we hope that we can fix whatever problems may come your way!

The IGG Team, IGG