GW VIP Recovery Service (update)

[ Dec 4, 2009, 05:21:44 ]

1.Service Content
1. Account hacked, Recover lost gear.
2. Accidentally deleted character.

2.Service Rules
1. Account hacked, Recover lost gear.
a) If your account is hacked, and you want us to recover your items, you can apply for this service.
b) Accounts that have been hacked need to be reported within 30 days.
c )We can recover the equipments attributes, but we can't guarantee that we will be able to recover everything.
2. Accidentally deleted character.
a) Only characters that have been accidentally deleted can apply for this service.
b) We will do our best to recover character level and items, but we can't guarantee that we will be able to recover everything.
c )Deleted characters need to be reported within 30 days.

3.Service Charge
A VIP player can enjoy 2 services for free with their VIP term. On top of that, 1 additional service costs 4,000 gold. (A VIP player needs to trade 4,000 gold to GM online.)

4. Information Submission:
We are creating a dedicated page especially for submitting this kind of report. After a player has submitted their complete report, they must contact Live Support or VIP Live Support to provide their report link.

5. Report Submission and Processing:
1) Submit a complete report
i. Click here and log in.
ii. Click "GodsWar Online" as you choose the game.
iii. Click "IGG Assistance Service" as you choose the question type.
iv. Choose "Lost Item Retrieval for a Hacked Account"or "Accidentally deleted character"
2) Contact Live Support or  VIP Live Support for further confirmation
3) GW to verify the reported application.
4) Inform players of the verification result and service charges during the working hours of Tech Dept, IGG, which is 09:00pm-12:00am & 01:00am-06:00am EDT (GMT-4), Sunday to Thursday.
5) Obtain the player's permission to provide the service and levy corresponding charges.

Note:
We reserve the right to refuse to help recover character data or gear if we have reason to believe that it is the result of giving out account information. If the information provided by the players is incredible, we reserve the right to punish players as we see fit, including but not limited to suspension of this privilege or account banning

GW Team,IGG