Due to the delay of the Dream Island migration, we postponed giving out birthday gifts for VIPs and gifts for newly upgraded VIPs as scheduled at the beginning of September. We planned to distribute the gifts after the migration was completed, but because we consistently do our best to give our players what they want, we are fast tracking the gift distribution to September 29th EDT (GMT-4). VIPs should check for expected gifts in their storage. Besides, the gifts for October will be giving out after the China's National Day holiday.
With the migration still in progress, some accounts may not be able to receive the gifts yet. If this happens to you, please submit your question in VIP Account Service of Service Center to let us know and we will deliver the gifts individually after confirmation.
We apologize for any inconvenience this issue may cause and hope you enjoy your time!
The Top Team
IGG