Dear VIPs,
Due to the New Year's Day, there is holiday from December 31st to January 3rd EDT (GMT-5), so we will be bringing down VIP Live Support starting from December 30th 11pm to January 3rd 5am EDT(GMT-5). The VIP Live Support will open from January 3rd 8pm EDT(GMT-5).
As an alternative, you can direct your gaming questions to us through one of the following methods:
1. Service Center
2. VIP E-mail inbox
3. 24/7 Live Support
We apologize for any inconvenience this caused and appreciate your understanding and continued support.
Note: During vacation, all issues, with the exception of mall point inquiries, will be answered after three-day period.
The IGG VIP Team