Dear VIPs,
Because of the Chinese Spring Festival, there is holiday from February 1st to February 8th EST (GMT-5), so we will be bringing down VIP Live Support starting from February 1st 12:00am to February 7th 5am EST(GMT-5). The VIP Live Support will be opened from February 8th 8pm EST(GMT-5).
As an alternative, you can direct your gaming questions to us through one of the following methods:
1. Service Center
2. VIP E-mail inbox
3. 24/7 Live Support
We apologize for any inconvenience this caused and appreciate your understanding and continued support.
Note: During the vacation, all issues, with the exception of mall point inquiries, will be answered after seven-day period.
The IGG VIP Team